PRIVACY POLICY OF AHWAR MESSENGER.
DISCLAIMER: THIS PRIVACY POLICY IS ASSOCIATED WITH THE VOICE
OVER INTERNET PROTOCOL SERVICES PROVIDED BY AHWAR
MESSENGER. AND IS APPLICABLE TO AHWAR MESSENGER SERVICES
GOVERNED BY THE APPLICABLE LAWS OF THE REPUBLIC OF LEBANON
AHWAR MESSENGER WILL COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING SERVICES
PROVIDED IN OTHER JURISDICTIONS.
EFFECTIVE DATE: ALTHOUGH AHWAR MESSENGER RESERVES THE RIGHT TO
CHANGE THIS PRIVACY POLICY AT ANY TIME, THIS POLICY WAS LAST UPDATED ON JUNE
24, 2008.
Ahwar Messenger respects your privacy and
is committed to the protection of your personally identifiable information.
This Privacy Policy has been designed to ensure that the privacy of the
information we obtain in the normal course of providing our services is
respected and maintained.
Personally Identifiable Information
"Personally Identifiable Information"
consists of information that can be associated with a specific individual or
entity, or permits the individual or entity to be contacted either physically
or online. This information includes, for example, a customer's name,
e-mail address, address.
Collection of Personally Identifiable Information?
Ahwar Messenger recognizes that any
personal information is very important to you, and that you should have a right
to control the use and dissemination of that information. Therefore, Ahwar Messenger collects Personally Identifiable
Information for a variety of purposes, all geared toward making your experience
as a customer or prospective customer a positive one. Ahwar
Messenger may collect and use Personally Identifiable Information for any of
the following purposes:
- To provide and/or change service you request to purchase;
- To bill you for the services rendered to you;
- To provide you with Customer Service;
- To ensure that our website is user friendly, informative and easy to access;
- To create new services that may be of interest to you;
- To protect our customers, employees or property (as to investigate frauds, harassment or any types of illegal activities);
- To anticipate and resolve problems with your Ahwar Messenger Service; and
- To inform you of new products, promotions or other marketing initiatives.
Typically, Ahwar Messenger will
provide you with a choice to opt out of our marketing activities. If no opt-out
choice is available, please contact Ahwar Messenger
at the address or telephone number listed in the "Contact Us"
portion of this Privacy Policy, or Ahwar
Messenger's Customer Support Department at support@ahwar.net, and an Ahwar Messenger representative will process your request. Once your opt-out request has been processed, Ahwar
Messenger will respect your request to decline to receive further direct
marketing communications.
Discloser of Personal Information to Third Parties
The information collected by Ahwar
Messenger will only be used internally within Ahwar
Messenger, subject to the limited circumstances listed below. Ahwar Messenger will not disclose your information to third
parties who want to market products to you.
Limited circumstances under which Ahwar Messenger Will disclose Personally Identifiable Information
to Third Parties
Ahwar Messenger may be required to disclose
your Personally Identifiable Information to comply with applicable law. For
example, Ahwar Messenger may be required to disclose
certain information under a subpoena, a court order, or as required by a
regulatory or administrative agency (e.g., in response to a customer
complaint). Additionally Ahwar Messenger may disclose
this information if we, in good faith, believe that this information is
necessary to identify, contact or bring legal action against individuals who
may be a threat to public safety or interfering with Ahwar
Messenger network, services or our customers.
If Ahwar Messenger is required to or decides to stop providing Ahwar Messenger Service, or
sell or transfer parts of its business to unaffiliated companies, Ahwar Messenger will provide only that portion of your
Personally Identifiable Information that will allow these companies to offer
you the same or similar services or as to accomplish our business objectives.
Be assured that these unaffiliated companies will be bound by confidentiality
requirements and will be obligated to keep Ahwar
Messenger customer information confidential.
Collection of Personally Identifiable Information
Ahwar Messenger collects Personally
Identifiable Information in various
ways, such as over the phone, over the Internet (through online transaction),
or when you complete an application form for one of the products or services
that we offer or promote. Ahwar Messenger collects
personal information directly from you at the time when you apply for Ahwar Messenger Services.
If you do not want Ahwar Messenger to
have your Personally Identifiable Information, please do not submit it to Ahwar Messenger. Be advised, however, that this may
interfere with Ahwar Messenger's ability to
effectively resolve any customer service related issues you may have.
Personally Identifiable Information Specific to
the Ahwar Messenger Services or the Ahwar Messenger's Website
For users of Ahwar Messenger Services,
or for those individuals that access Ahwar Messenger's
website or web-based tools via the internet, Ahwar
Messenger may store information on your computer in the form of a
"cookie" or similar file. Cookies allow Ahwar
Messenger to conduct additional market research into the users of our website
and products, and will allow us to develop ways to improve our websites and
services. If you do not want a "cookie" or similar file stored on
your computer, Ahwar Messenger recommends that you
consult with your internet browser instructions or "help" command
to erase, block or monitor the cookies attached to your hard drive.
Additionally, from time to time, Ahwar Messenger collects information about visits to our website, session lengths,
bit rates and the number of messages and bytes passed. This internet usage data
is not resold, and is only used on a macro scale (i.e., aggregate basis) to
evaluate the Ahwar Messenger website.
Ahwar Messenger will not read your outgoing
or incoming e-mail, private chat, SMS or instant messages. Subject to
applicable law, Ahwar Messenger may store messages
for a brief period of time and could be compelled to disclose those messages to
comply with applicable law as described in the section titled
"Limited Circumstances Under Which Ahwar
Messenger Will Disclose Personally Identifiable Information
to Third Parties"
Use of Security Measures to Ensure the Privacy of Personally Identifiable Information is always Maintained
Ahwar Messenger takes all reasonable steps
to ensure that all information we collect, use or disclose is accurate,
complete, up-to-date and stored in a secure environment accessed only by
authorized persons, and uses Secure Socket Layer ("SSL") software
to provide secure sessions for our visitors.
Access to Personally Identifiable Information
at Ahwar Messenger
Ahwar Messenger will allow you to review or
update the available personally identifiable information that Ahwar Messenger received directly from you (not from any
third parties) by accessing your account online. In order to ensure your
privacy is maintained, Ahwar Messenger may ask for
information to verify your identity prior to granting you access to your
information (such as username and password).
Changes
to the Privacy Policy
In the event that Ahwar Messenger
makes material changes to this policy, Ahwar
Messenger will provide you with notice of the change(s) in its customer
newsletter and under
"RECENT NEWS" at www.ahwar.net/news .
Submition of Privacy Complaint to Ahwar
Messenger
Please submit any complaints about breaches of your privacy
in writing
by contacting Ahwar
Messenger at the address or fax number listed in the
"Contact Us" portion of this
Privacy Policy.
Protection
of Children
Ahwar Messenger does not actively or
knowingly collect any Personally Identifiable Information
from individuals under the age of 18 years. Where appropriate, Ahwar Messenger will instruct children not to submit such
information to our website advertisements without the consent of a parent or
guardian. If a parent or guardian is concerned that a child may have submitted
Personally Identifiable Information
to Ahwar Messenger without their consent, that parent
or guardian may contact Ahwar Messenger at the
address or telephone number listed in the
"Contact
Us" portion of this Privacy Policy and request that this
information be removed from our files.
Contact Us
As previously described in this Privacy Policy, Ahwar Messenger's Customer Support Department is
available to assist you with any privacy concerns you may have. Contact
information follows:
Mailing Address:
Splendor Telecom S.A.L (Offshore) Telephone Number: 961-1-373725
Clemenceau Weavers Center Fax Number: 961-1-375554
Beirut, Lebanon E-mail : support@ahwar.net
Attn: Ahwar Messenger Customer Support Department
You may also contact Ahwar Messenger directly through its
website at www.ahwar.net, and then click on
"Live Support".
